Displaying items by tag: Customer Service

Russell Simmons is finally able to run some errands without a disgruntled RushCard holder verbally attacking him....

At a startup – and arguably at a large companies too – there is nothing more valuable than happy customers. They become evangelists of your brand and an extension of your marketing team, referring friends and family. But more important than that is the significant negative impact of a dissatisfied per...

An experienced 'Top Chef' restaurant owner shares some of his secrets to success....

Customer loyalty is hard to win and easy to lose. Here's how to make the extra effort required to stand out from the competition. ...

Canadian coffee chain Tim Hortons found itself in a midst of controversy after a teen suffering from an asthma attack was refused aid by the coffee chain’s employees.The incident happened on Sunday when Brett Wolfe stopped at a Tim Hortons store in downtown Ontario while having breathing problems. When Wolfe asked to use the phone, he says staff...

The relationship between buyers and sellers has changed. In the process, these four tactics have become major turn-offs.Something has happened between most companies and their customers--and it has led to a lot of lost sales. "Buyers are completely over sellers," declares Kristin Zhivago, revenue coach and author of Roadmap to Revenue. "They want...

Your customers care a lot about factors other than cost. Here's how quality, experience, and consistency can work for you.More than ever before, customers are choosing to buy from a company not just because it offers a product with a fair price, but also because that company has good values. This is an important market shift and a powerful...

Thanks to social media, complaining has never been easier. Here are a few types of cranky customers--and some good ways to handle them.It doesn't matter if you run a multibillion-dollar airline or a small mom-and-pop gas station: Any customer can complain about you--loudly and publicly, where the world can see it--if he or she feels wronged.Don't...

OPINION - While promoting the products of black-owned businesses, I have heard many different reasons explaining why blacks do not support their own community's efforts. Below are my responses to each one....